Retail, corporate and private banks were already under pressure to deploy new technologies and reshape their company cultures in order to compete with big tech firms and payment players. Now, as digital banking surges due to the coronavirus pandemic, this task is more pressing than ever.
To be able to scale so quickly, Fidelity Bank realized that digitization is the road to follow and adopting highly flexible delivery channels will ensure cost effective and improved service for their customers.
In 2017 NATCCO launched the Kaya Payment Platform, a cloud-based payment service, in cooperation with Software Group.
